Selected work

Organized by impact, not discipline.

Every engagement started with a bottleneck — where a business was losing time, money, customers, or opportunities — then the right system to fix it. Filter by the outcome you care about.

~$27M

Revenue & operational opportunity identified

Nike

Business Systems
Growth

A manual B2B sell-in process was hiding the opportunity. A connected data system made it visible.

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$1.3M→$2.1M

Payments processed through the app

Consumer Cellular

Customer Experience
Design

Customers kept calling for routine tasks. Self-service turned that friction into a better experience.

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73%→45%

30-day user drop-off

Autodesk Fusion 360

Customer Experience
Design

Trial users were dropping off in 30 days. Onboarding research nearly doubled early retention.

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$170K→$1.7M

Annual revenue run rate in 9 months

Rod’s Heating & Cooling

Growth
Marketing
Business Systems

Growth was leaking across the customer journey. A connected acquisition-and-sales system helped scale it roughly tenfold.

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Which of these sounds like your business?

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